Shipping Policy

Shipping Policy (Domestic – United States)

This policy applies to domestic orders within the United States. It has been prepared to fully inform you about our shipping terms and procedures. By placing an order with Claire & Rose, you agree to the policy outlined below.

At Claire & Rose, we strive to provide our customers with a smooth and reliable shopping experience. Below is an overview of our delivery process and shipping procedures.

Delivery Process

Once you place an order with Claire & Rose, our team immediately begins processing your order with care and attention.

All products undergo quality control inspections to ensure they arrive in excellent condition.

After inspection, items are securely packaged using protective packaging materials to help prevent damage during transit. Your order is then handed over to one of our trusted shipping partners for delivery.

If there is an issue reaching the provided shipping address or arranging delivery, the carrier may contact you directly to resolve the matter.

Carriers

We work with trusted carriers within the United States, including:

  • DHL
  • USPS
  • UPS
  • FedEx

A tracking number will be sent to your email address as soon as your order has been shipped.

Shipping Within the United States

Delivery time = Processing time + Shipping time

Processing time: 1–3 business days (Monday to Friday)
Shipping time: 4–7 business days (Monday to Friday)
Estimated total delivery time: 5–10 business days (Monday to Friday)

Order cut-off time: 5:00 PM (All times correspond to Eastern Daylight Time time GMT-4)

Shipping Fees

Claire & Rose offers free domestic shipping within the United States.

Address Changes

Customers may request a shipping address change by contacting our customer service team within 24 hours of placing the order.

Once the order has been processed, the shipping address can no longer be changed. The earliest of these conditions applies.

It is the customer’s responsibility to ensure that the shipping address entered during checkout is correct and complete.

Shipping Cancellation Policy

Once an order has been processed, it can no longer be canceled.

Customers may request a return after delivery in accordance with our Return & Refund Policy.

Policy for Parcels Damaged in Transit

If your parcel arrives damaged during transit, please contact us within 3 business days of receiving your order.

To process your request, we may ask for photographic evidence of the damaged package or products.

After reviewing the claim, we may offer a replacement or store credit for items confirmed to have been damaged during transit.

Contact Information

Company Name: Claire & Rose
Email: support@claire&rose.com

Monday to Friday: 8:00 AM – 6:00 PM
Saturday and Sunday: 10:00 AM – 4:00 PM
(All times correspond to Eastern Daylight Time time GMT-4)

Average response time: Within 12 hours